Refund and Cancellation Policy

At PickTick Store, operated by Regntra Clothing Pvt Ltd, we strive to ensure complete customer satisfaction. This policy outlines our procedures for order cancellations, returns, and refunds.

1. Order Cancellation

1.1 Cancellation Window

Orders can be cancelled within 24 hours of placement if not yet shipped.

1.2 Non-Cancellable Orders

• Shipped orders
• Customized products
• Final sale items
• Flash sale orders (after 12 hours)

2. Return Policy

2.1 Return Period

Products can be returned within 7 days from delivery date.

2.2 Eligible for Return

• Defective products
• Wrong items delivered
• Damaged in transit
• Size/fit issues
• Significant difference from description

2.3 Not Eligible for Return

• Intimate wear/undergarments
• Used/washed products
• Products without tags
• Clearance sale items
• Accessories and jewelry (unless defective)

2.4 Return Conditions

Products must be:

• Unused and unwashed
• With original tags attached
• In original packaging
• With purchase invoice

3. Exchange Policy

Exchange Type	Charges	Processing Time
Size Exchange	Free (First time)	5-7 days
Defective Product	Free	3-5 days
Color/Style	₹99	7-10 days
Second Exchange	₹149	7-10 days

4. Refund Process

4.1 Refund Timeline

Payment Method	Refund Time
Credit/Debit Card	5-7 business days
UPI	24-48 hours
Net Banking	5-7 business days
Wallet	Instant
COD	7-10 business days

4.2 Refund Process Steps

4.3 Refund Calculation

• Full Refund: Product price + taxes + shipping (if paid)
• Partial Refund: Proportionate amount for partial returns
• Deductions: COD charges, convenience fees may apply

5. How to Initiate Return

5.1 Self-Ship Returns

If you choose to ship yourself:

• Ship to our return address (provided during return initiation)
• Use reliable courier with tracking
• Share tracking details via email
• Shipping costs reimbursed (max ₹100) for valid returns

6. Special Cases

6.1 Damaged Products

• Don't accept visibly damaged packages
• Report within 24 hours if damage found after opening
• Provide clear photographs
• Keep all packaging materials

6.2 Missing Items

• Check invoice for shipped items
• Report within 48 hours of delivery
• Provide unboxing video if available
• Full refund or reshipment after verification

6.3 Wrong Product

• Report within 48 hours with images
• Don't remove tags or use product
• Free exchange or full refund
• No charges for pickup and replacement

7. Terms and Conditions

• All returns subject to inspection and approval
• We reserve the right to refuse non-compliant returns
• Repeated returns may result in account suspension
• Original invoice required for all returns
• Refunds processed only after quality check
• Store credit valid for 6 months
• Policy may be updated without notice

8. Sale/Festival Exceptions

During major sales and festivals:

• Important Return window may be 3 days
• Processing time may extend by 3-5 days
• Some products marked as "Final Sale"
• Exchange options may be limited

9. Dispute Resolution

For disputes regarding refunds or cancellations:

1. Contact our customer support team
2. Escalate to Grievance Officer if unresolved
3. Subject to Delhi courts jurisdiction
4. Consumer forum complaints as per Consumer Protection Act

Grievance Officer:
Email: info@picktick.store
Response time: Within 48-72 hours